1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must:

• Be unused and in original condition
• Be returned in the original packaging
• Include proof of purchase or order number

2. Non-Returnable Items

The following items cannot be returned:

• Used or damaged items caused by misuse
• Customized or personalized products
• Certain discounted or clearance items
• Products returned without authorization

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Photos of the item
• Order number
• Description of the issue

We will review the issue and provide an appropriate solution, including replacement or refund where applicable.

4. Refund Process

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days depending on your payment provider.

5. Return Shipping Costs

Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Shipping costs are non-refundable unless otherwise stated.

6. Order Cancellation

Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, cancellation may no longer be possible.

7. Delayed or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your payment provider or bank
• Processing times may vary depending on financial institutions

If the issue persists, please contact us for assistance.

8. Contact Us

For any questions regarding returns or refunds, please contact us through our Contact Page.

Thank you for shopping with Orskil Electronics.